bILTup
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SLO & SLI Excellence for Engineering Teams

For engineering teams who want reliability that is measurable and meaningful

3 x 3-hour sessionsWorkshop Series
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Program Overview

What This Program Covers

SLOs and SLIs done well transform how engineering teams think about reliability — moving from subjective feelings about system health to objective, business-aligned measurements that drive better decisions. This program teaches engineering teams how to define, implement, and operate SLOs and SLIs that actually reflect what users care about.

What You'll Learn

  1. 1Define SLIs that measure what users actually experience
  2. 2Set SLO targets that balance reliability with development velocity
  3. 3Implement error budgets and use them to make better decisions
  4. 4Build alerting systems that page on SLO burn rate not raw metrics
  5. 5Align SLOs with business objectives and customer commitments
  6. 6Conduct SLO reviews that drive meaningful engineering discussions
  7. 7Evolve SLOs as systems and businesses change

Outline

Program Snapshot

Module 1 — SLO Foundations

  • ›Why traditional uptime metrics fail
  • ›SLI design — measuring what users experience
  • ›SLO target setting principles
  • ›Hands-on: define SLIs for a real service

Module 2 — Error Budgets in Practice

  • ›Error budget calculation and tracking
  • ›Using error budgets to prioritize reliability work
  • ›Error budget policies that work
  • ›Hands-on: build an error budget dashboard

Module 3 — Alerting on SLOs

  • ›Burn rate alerting methodology
  • ›Multi-window alerting strategies
  • ›Reducing alert fatigue with SLO-based alerts
  • ›Hands-on: implement SLO-based alerts

Module 4 — SLO Operations

  • ›SLO review process design
  • ›Aligning SLOs with product and business
  • ›Evolving SLOs over time
  • ›Building SLO culture on your team

Who This Is For

  • SRE and platform engineers
  • Software engineers responsible for services
  • Engineering managers setting reliability standards
  • DevOps engineers formalizing reliability practices

Prerequisites

  • Experience operating production software
  • Basic monitoring and metrics familiarity
  • No formal SRE background required

Bring This Program to Your Team

Every bILTup program is fully customized to your team's tech stack, goals, and timeline. Tell us about your team and we'll design something built specifically for you.

Request This Program